Shipping policy
XNJewelry Official Shipping & Delivery Policy
Thank you for choosing XNJewelry. As a brand proudly registered and rooted in Wyoming, USA, we are dedicated to crafting bespoke memorial pieces that honor your most cherished chapters. To ensure absolute transparency and manage expectations for our handcrafted keepsakes, please review our official shipping guidelines below.
1. The Craftsmanship & Timeline Breakdown
Because every piece is deeply customized—involving meticulous hand-engraving, custom casting, and premium polishing—we refuse to rush our production or compromise on structural integrity.
- Order Verification: 1–3 business days (Includes our pre-production specification confirmation email sent to you).
- Artisanal Production: 6 dedicated business days of hand-crafting.
- Total Estimated Delivery Window: Expect your custom keepsake to arrive at your United States address within 2 to 3 weeks from the date your order specification is confirmed.
2. Our Global Supply Chain & Origin of Shipment
To bring you the highest grade of premium Surgical-Grade Stainless Steel and cutting-edge vacuum plating tech, our local Wyoming team coordinates designs directly with our specialized overseas artisan studio. Your customized jewelry will be securely packaged and dispatched directly from our specialized international workshop via secure, fully insured global express priority straight to your United States doorstep.
vacuum plating tech, our local Wyoming team coordinates designs directly with our specialized overseas artisan studio.
Your customized jewelry will be securely packaged and dispatched directly from our specialized international workshop via secure, fully insured global express priority straight to your United States doorstep.
vacuum plating tech, our local Wyoming team coordinates designs directly with our specialized overseas artisan studio.
Your customized jewelry will be securely packaged and dispatched directly from our specialized international workshop via secure, fully insured global express priority straight to your United States doorstep.
3. Shipping Rates & Insurance
- Standard Insured US Shipping: FREE on all orders across the United States.
- All shipments are fully insured against loss, theft, or damage during transit. In the rare event that an international shipping anomaly occurs, your piece is completely covered, and our Wyoming-based customer support will assist you immediately.
4. Real-Time Tracking & Notifications
The moment your custom heirloom finishes its 6-day crafting cycle and clears our rigorous quality control check, it begins its journey home. You will automatically receive a dispatch email containing a live tracking link (via USPS, DHL, or FedEx priority networks). Please allow 24–48 hours for the international carrier to update the initial tracking status.
5. Customs, Delays, and Force Majeure
While our dedicated express logistics channels ensure highly predictable transit times, international shipments may occasionally encounter brief customs clearances or seasonal logistic bottlenecks (e.g., peak holiday rushes).
XNJewelry is not liable for minor delays caused by carrier disruptions or customs processing times. However, our customer service team will actively monitor your package until it is safely delivered.
XNJewelry is not liable for minor delays caused by carrier disruptions or customs processing times. However, our customer service team will actively monitor your package until it is safely delivered.